Unable to log in - Account Suspended

  • Safa Turan
    Asked on 26 Şubat 2024 17:10

    Giriş yaparken şifre hatası veriyor, "parolamı unuttum" seçerek yeni şifre alıyorum. Login failed - SUSPENDED Hatası çıkıyor. Hesabım askıya alınmış görünüyor.

  • Rica Support Team Lead
    Replied on 26 Şubat 2024 19:18

    Hi Safa,

    Thanks for reaching out to Jotform Support. Unfortunately, our Turkish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your account. I have forwarded your account to the relevant team for review. I'll get bak to you with an update.

    Thanks for your patience and understanding, we appreciate it.

  • Rica Support Team Lead
    Replied on 27 Şubat 2024 00:15

    Hi Safa,

    Thanks for your patience. Your account has been suspended by mistake. I apologize for the inconvenience. We have reactivated your account. You can log in to your account now.

    Let us know if there’s anything else we can help you with.