Account Autosuspended

  • MaXaLTiX
    27 Mart 2024 18:52 tarihinde soruldu

    hesabım neden askıya alındı , yardım lütfen ?

  • Rica Support Team Lead
    27 Mart 2024 19:43 tarihinde yanıtlandı

    Hi MaXaLTiX,

    Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with your account. Unfortunately, our Turkish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Your account has been suspended because the İsimsiz Form 1 was tagged as phishing. We understand that this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts showing suspicious forms must be suspended immediately. 

    I have checked the form and it looks like the tagging was a false positive, so I reactivated your account. You may now log in again to the account.

    Let us know if there’s anything else we can help you with.