Account Suspended: Collecting login credentials

  • Ali Haydar
    3 Nisan 2024 16:39 tarihinde soruldu

    Whatsapp yerine profesyonel olması açısından müşterimizden formun bilgilerini buradan istedik ve ban yedik yardımcı olur musunuz?

  • Silvano Jotform Support
    3 Nisan 2024 17:18 tarihinde yanıtlandı

    Hi Ali,

    Thanks for reaching out to Jotform Support. Unfortunately, our Turkish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and can see here that it was suspended due to collecting log in credentials, which is a violation against our  Terms of Use. To reinstate your account, we will need your permission to remove the offending fields from your form. Account Suspended: Collecting login credentials Image 1 Screenshot 20

    Once we hear back from you, we'll be able to move forward with a solution.


  • Ali Haydar
    3 Nisan 2024 17:32 tarihinde yanıtlandı

    yes you can delete it and please open my account

  • Silvano Jotform Support
    3 Nisan 2024 17:38 tarihinde yanıtlandı

    Hi Ali,

    Thanks for getting back to us. I've gone ahead and deleted the offending field and reinstated your account. You should now be able to log in to your account.

    Reach out to us if you have any other questions.