Need help with suspended account

  • PROBE RESMİ
    17 Nisan 2024 00:38 tarihinde soruldu

    Jotform hesabımı geri etkinleştirmek için formumdaki zararlı yerleri siler misiniz?

  • Jessica Jotform Support
    17 Nisan 2024 01:31 tarihinde yanıtlandı

    Hi PROBE RESMİ,

    Thanks for reaching out to Jotform Support. Unfortunately, our Turkish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. Now, let me help you with your question.

    After checking, your account has been suspended due to offering fake service. We understand this might not be the case with your forms, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. In order to reactivate your account, kindly provide us with the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Any other additional document to support your proof to offer such service

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #13963971 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Let us know if you have any other questions.

 
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