Cancellation and Refund of Subscriptions

Sehr geehrtes Jorform-Team,

ich habe im vergangenen Monat sehr zufrieden ihren Service benutzt.

habe dann in der App wieder auf das starter Paket geklickt was auch abgeschlossen wurde und so angezeigt wird.

dennoch wurde mir diesen Monat wieder der silver Beitrag berechnet.

ich würde Sie bitten mir diesen Betrag zurückzuerstatten und mich in ihrem System auf Kostenlos zurückzustufen.

mit freundlichen Grüßen

constantin Schluder

anbei das bild

Hi constantinschluder,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, I'll help you with your question. As requested, we have cancelled the subscription immediately and issued a full refund. The refund will be credited to your account within 5 - 7 business working days. Your account is back on the Starter plan.

Let us know if you have any other questions.

Hey Nozomi,

thanks for your kind an fast Help!

Do I get a receipt for the Refund?

Kind regards

Constantin Schluder

Hi constantinschluder,

Thanks for getting back to us. It’s easy to check your invoices. Let me show you how:

1. On your My Forms page, hover your mouse over your Avatar.
2. Click on Settings to go to your Account Settings.
3. Under Account Settings, click on the Billing tab.

4. Scroll down a bit and you should be able to see the Invoices section. 

5. Click on the View link on each invoice to see their details.

We also have a full guide about How to check your Invoices that you might want to check.

Let us know if you have any other questions.

Hey Nozomi,

could you please check the refund?

I did not receive any money of the refund.

Kind regards

constantin

Hi constantin,

Thanks for letting us know about this. I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Hi constantin,

Thanks for patiently waiting. I've issued a refund for your last payment. The refunded amount should be available to you within 7-10 business days.

Let us know if there's anything else we can do for you.