Remove CC information to my account

  • rsmindonesia1985
    Ditanyakan pada tanggal 8 September 2023 pukul 03.56

    please translate indonesia,

    saya ingin menghapus kartu credit bagaimana caranya ?

  • Danilo Jotform Support
    Dibalas pada tanggal 8 September 2023 pukul 07.41

    Hi rsmindonesia1985,

    Thanks for reaching out to Jotform Support. Unfortunately, our Indonesian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. We have successfully removed your credit card information from your account.

    Let us know if you have any other questions.

  • rsmindonesia1985
    Dibalas pada tanggal 10 September 2023 pukul 06.59

    apakah jika kartu kredit telah di remove apkaah bulan depan saya jotform akan memperpanjang otomatis ?
    terima kasih banyak

    please translate indonesia,

  • Christy Jotform Support
    Dibalas pada tanggal 10 September 2023 pukul 09.13

    Hi rsmindonesia1985,

    Thanks for reaching out to Jotform Support. Please note that since you are in a paid subscription, it is expected to auto-renew on the next billing date, September 29, 2023. You may refer to this guide on how to cancel your subscription. This will stop the auto-renewal. Once your plan is back to Starter, we'll request our team to have your credit card removed on file.

    Reach out again if there's anything else we can do for you.