After canceling your subscription, your account will remain in the Bronze, Silver, or Gold plan for the period you paid for until the next billing date. Afterward, your account will automatically downgrade to the Starter (Free) plan and no longer be billed.
To cancel your subscription
- Select the Starter (Free) plan, then follow the instructions on your screen.
If your subscription is paid for via PayPal, you might also need to cancel it in your PayPal account. See How to Cancel Your PayPal Subscription for more information.
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19 Comments:
13 days ago
Would like to cancel subscription
24 days ago
how to cancel ??? I did not provide my billing information so why do I have to go to my
billing account to cancel ??????
31 days ago
What if I paid for the year? Will you provide a refund?
52 days ago
I’m not sure I’m a client. How can I find this info out. I want to cancel subscription if I am a member.
56 days ago
Payment for the next year is appearing as pending on my bank account. Am I able to cancel my subscription before payment is finalised?
59 days ago
Hello,
If I cancel my paid subscription to Jotform and move to the free version, do I still maintain access to my data collected from previous surveys?
Many thanks
Alex
107 days ago
I paid for a yearly subscription, am I able to downgrade to the free plan and get a refund?
129 days ago
How to close my account?
235 days ago
I keep getting this message “It looks like you set up your account through our mobile app. Please go to the Jotform Mobile Forms app to manage your subscription.” But I am unable to downgrade my subscription on the app. Please help, I want to downgrade.
260 days ago
How far ahead of time do I need to cancel my subscription?
350 days ago
Like to change my visa card
353 days ago
Can you switch from an annual contract to a monthly contract mid-year?
is there a way to cancel a yearly subscription and receive a reimbursement for the portion not used?
More than a year ago
I want cancel the subscription
But I try several times I couldn't so please any help?
More than a year ago
Hi, my client needs to pause their form at the end of December, then reactivate it sometime next year. If I downgrade to Free, will my form remain for me to update and start a paid subscription again next year?
More than a year ago
If I downgrade from Bronze to Free, what are the major implications? Will I still have access to all my forms and submissions data? There may just be forms that I won't be permitted to enable if they've exceeded the limit for the Free account? Thanks in advance!
More than a year ago
Hi, I submitted a query to Jotform regarding editing previous records held in an integrated Google sheet. The edit would need to be done using the mobile collection device. Is this possibl? The query was generated 4 days ago on 19/11/2021.
More than a year ago
how do i completely unsubscribe from jotform in any of its classifications
More than a year ago
Can I subscribe to Silver just for a few months?
More than a year ago
Hi, I can remember my password to change for a new one.