If you want to cancel your subscription, please follow the steps below:
- Log in to your Jotform account.
- Hover on your avatar at the top right corner and click Settings.
- Go to the Billing tab.
- Click the Change Plan button.
- Select the Starter (Free) Plan.
- A pop-up window will provide additional information about the downgrade. Follow the instructions to proceed with canceling your plan or switching back to the “Free” account.
Please do take note of the following:
- After confirming the subscription cancellation, the subscription will no longer be billed on the Next Billing Date.
- Although there will be no further billing charges after the subscription cancellation, the account will still remain on paid status (Bronze, Silver, Gold) for the period you paid for.
- The subscription will automatically downgrade to the Starter (Free) Plan on the date of its subscription expiration.
- The subscription expiration date is usually the indicated date in the Next Billing Date that can be seen in the Billing page.
- If your subscription is directly paid via PayPal, you might need to directly cancel it in your PayPal account. Here’s the link to that specific guide that you can follow.
If you have been trying to make a subscription form but landed on this page accidentally, here is an example of how to make a subscription form.
Contact Jotform Support if you need further assistance.
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15 Comments:
Hi, my client needs to pause their form at the end of December, then reactivate it sometime next year. If I downgrade to Free, will my form remain for me to update and start a paid subscription again next year?
So just saw our account renewed and charged the CC on file. I just followed your directions above and downgraded the account. Is there anyway to get a refund for the most recent charge?
If I downgrade from Bronze to Free, what are the major implications? Will I still have access to all my forms and submissions data? There may just be forms that I won't be permitted to enable if they've exceeded the limit for the Free account? Thanks in advance!
I would like to cancel this subscription.
This account was to be cancel, we have another account and didn't need to continue with this account. Our understanding was that we would not be billed. Please refund the amount billed.
Thank you for the directions to downgrade. Because I have never used the service and the billing date was in August, I’m asking for a refund for the current billing period. We are on a very tight budget and this will help us stay within our budget. Thank you for your assistance and service.
I have already sent two messages to Jotform support and followed the above instructions. My account is only 5 days old and I never used any of the features or forms or anything. I paid a year subscription and would like a full refund since I never utilized any of the features. I have been given devastating news of a medical condition and therefore will not be needing Jotforms but hope to one day be able to. Please respond with a full refund using Jotforms promise of a 30 day no obligation and full refund policy.
Excellent support, thanks.
I want to completely cancel my subscription immediately! Please confirm ASAP!
Thank you
Hi, I submitted a query to Jotform regarding editing previous records held in an integrated Google sheet. The edit would need to be done using the mobile collection device. Is this possibl? The query was generated 4 days ago on 19/11/2021.
how do i completely unsubscribe from jotform in any of its classifications
Thank you for your valuable information
Can I subscribe to Silver just for a few months?
Will I get prorated refund if I cancel my plan in the middle of the yearly plan?
Hi, I can remember my password to change for a new one.