If you need to cancel your subscription and downgrade your account back to Starter (Free) plan, this guide will show you how.
To cancel your subscription
- Next, select the Starter (Free) plan, then follow the instructions on your screen.
Notes:
- After confirming the cancellation, your subscription will no longer be billed on the next billing date.
- Although there will be no further billing charges after the cancellation, your account will remain in the Bronze, Silver, or Gold plan for the period you paid for.
- Your subscription will automatically downgrade to the Starter (Free) plan on the date of its expiration (usually on the next billing date).
- If your subscription is paid for via PayPal, you might also need to cancel it in your PayPal account. See How to Cancel Your PayPal Subscription for more information.
Send Comment:
28 Comments:
Please cancel the last transaction of 392. I was trying to change it to free and it charge brinze instead. Please cancel
Hello please refund my account I don’t need this anymore their is no wsy to cancel
I’m not able to get into my account to notify you that I no longer need the subscription. Please cancel this. Thank you!
Please refund my money! was trying to figure out how to cancel and clicked the wrong button and was charged almost $400
I did not mean to sign up for this; I thought I was answering the previous email. Please unsubscribe me.
Thank you.
How far ahead of time do I need to cancel my subscription?
It was not my intent to subscribe. I was responding to someone else’s form and it said that they had run out of forms. I clicked the wrong button. Please unsubscribe me.
Like to change my visa card
I was recently charged the $348 yearly subscription. I just cancelled my account. Will I be refunded for the months I am not using it?
Can you switch from an annual contract to a monthly contract mid-year?
is there a way to cancel a yearly subscription and receive a reimbursement for the portion not used?
I want cancel the subscription
But I try several times I couldn't so please any help?
I want cancel the subscription
But I try several times I couldn't so please any help?
Dar de baja esta cuenta.
Hi, my client needs to pause their form at the end of December, then reactivate it sometime next year. If I downgrade to Free, will my form remain for me to update and start a paid subscription again next year?
So just saw our account renewed and charged the CC on file. I just followed your directions above and downgraded the account. Is there anyway to get a refund for the most recent charge?
If I downgrade from Bronze to Free, what are the major implications? Will I still have access to all my forms and submissions data? There may just be forms that I won't be permitted to enable if they've exceeded the limit for the Free account? Thanks in advance!
I would like to cancel this subscription.
This account was to be cancel, we have another account and didn't need to continue with this account. Our understanding was that we would not be billed. Please refund the amount billed.
Thank you for the directions to downgrade. Because I have never used the service and the billing date was in August, I’m asking for a refund for the current billing period. We are on a very tight budget and this will help us stay within our budget. Thank you for your assistance and service.
I have already sent two messages to Jotform support and followed the above instructions. My account is only 5 days old and I never used any of the features or forms or anything. I paid a year subscription and would like a full refund since I never utilized any of the features. I have been given devastating news of a medical condition and therefore will not be needing Jotforms but hope to one day be able to. Please respond with a full refund using Jotforms promise of a 30 day no obligation and full refund policy.
Excellent support, thanks.
I want to completely cancel my subscription immediately! Please confirm ASAP!
Thank you
Hi, I submitted a query to Jotform regarding editing previous records held in an integrated Google sheet. The edit would need to be done using the mobile collection device. Is this possibl? The query was generated 4 days ago on 19/11/2021.
how do i completely unsubscribe from jotform in any of its classifications
Thank you for your valuable information
Can I subscribe to Silver just for a few months?
Will I get prorated refund if I cancel my plan in the middle of the yearly plan?
Hi, I can remember my password to change for a new one.