What happens to the money on the Stripe account

  • ahmed
    تم السؤال بتاريخ ١٦ فبراير ٢٠٢٤ في ٦:٣٣ م

    لقد قام سترايب بإغلاق حسابي، ويوجد مبلغ في الحساب ويقول اطلع على سياسة الأموال

    in accordance with Section 5.6 of the Service Terms for Stripe Payments

    لقد قرأت التفاصيل لكن لم أفهم، ماذا سيحدث في أموالي؟

  • Rhina Jotform Support
    تم الرد بتاريخ ١٦ فبراير ٢٠٢٤ في ٨:٥٤ م

    Hi ahmed,


    Thanks for reaching out to Jotform Support. Unfortunately, our Arabic Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Arabic, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Jotform is an online plaform that allows users to create and use online forms. Are you referring to  payments you have received on Stripe? If so, please reach out to Stripe as we do not have direct access to payments that are already sent to Stripe . 

    Let us know if there's anything else we can help you with.