I was charged 1,300 riyals from this site by mistake.

  • محمد
    تم السؤال بتاريخ ١٦ مارس ٢٠٢٤ في ٦:٣٣ م

    لقد اخذ مني ١٣٠٠ ريال من هاذا الموقع بلغلط ارجو ارجاع المبلغ

  • Glenn_T Jotform Support
    تم الرد بتاريخ ١٦ مارس ٢٠٢٤ في ٨:٤٠ م

    Hi محمد,

    Thanks for reaching out to Jotform Support. Unfortunately, our Arabic Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Arabic, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. When I checked the email address that is associated with this ticket, I could see that your account is currently a guest account. Are you referring to a different account? If so, can you provide us with the account email address so that we can have it checked?

    Once we hear back from you, we'll be able to help you with this.