Account Suspended: Fake Service Offer

اواجه مشكله بالدخول على حسابي

Hi Rawan,

Thanks for reaching out to Jotform Support. Unfortunately, our Arabic Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Arabic, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I checked your account and can see here that it has been suspended due to your Request a refund form was flagged as Fake Service Offer. We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

Kindly provide us with the following information:

1. The URL where your form is used.
2. Your website or proof of affiliation to a legitimate institution.

Send this information to reviewers@jotform.com with Thread #14549401 as your subject. We will let you know about the status of your account after a thorough review of your information.

Let us know if there's anything we can further help you with.