Unable to Login: Suspended Account

الحساب لا يعمل ارجو حل المشكله في اسرع وقت

هناك خطاء حاول في وقت اخر

Hi Jizpmnher

Hi jizpmnher,

Thanks for reaching out to Jotform Support. Unfortunately, our Arabic Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Arabic, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand you are getting a Try Again error when trying to log in your account. I've checked your account and I can see that everything is in order. Could you please ensure you are using a correct username and password to login. You can also try to reset your pass incase it is incorrect. Let me show you how to do that:

.1. Go to the Jotform Main Page and click on Login.

2. On the login screen, click on Forgot Password.

3. Enter your email address and then click on Send Reset Instructions.

4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

Your new password is now set and you can use it to log into your Jotform account.

Let us know if you have any other questions.

My account has been suspended. I don't know why. I hope you can solve the problem

Hi Jizpmnher,

Thanks for getting back to us. I checked the account, and it is currently suspended due to form 230831180683050 for phishing activity. In order for us to reactivate the account, we will need to delete the offending form.

Once we hear back from you, we'll be able to move forward with a solution.

I am Zad Al Rajwah Clean Car, my email is m.s.r112@hotmail.com. I hope you will do what you can to reactivate the account. Thank you.

I am Zad AlRagwah Clean Car, my email is m.s.r112@hotmail.com. I hope you will do what you can to reactivate the account. Thank you.

I am Zad Alragwah Clean Car, my email is m.s.r112@hotmail.com. I hope you will do what you can to reactivate the account, but if form No. 1 for car washes is the reason, I do not want you to delete it because my work now depends on it greatly, and I hope You should only correct the error if possible. As for Form No. 2, I have no problem deleting it. Thank you
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Hi Jizpmnher,

Thanks for getting back to us. Form #1 is causing the account to suspended due to phishing activity, and that is the form that we need to delete in order for the account to be reactivated. Since you did not give us permission to delete form #1 which form 230831180683050 then please send the following information to our Review Team:

• The URL where their form/s is/are used.
• Provide any document that will support their claims.
• Their website or proof of affiliation to any banking institutions.

Send all of these to reviewers@jotform.com with the Thread # 8987281 as the subject. One of our colleagues will get back to the customer about the status of their account.

Reach out again if you have any other questions.

The government commercial register for the facility has been attached + a link to the form + an IBAN and the bank account number for the facility and sent to the email I mentioned and the application number in the title. I hope you will follow up if possible and help me in this to recover the account as quickly as possible to avoid financial losses that may occur due to this problem.
Thankful and appreciated. Your understanding
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The government commercial register for the facility has been attached + a link to the form + an IBAN and the bank account number for the facility and sent to the email I mentioned and the application number in the title. I hope you will follow up if possible and help me in this to recover the account as quickly as possible to avoid financial losses that may occur due to this problem. 

Thankful and appreciated. Your understanding

Hi Jizpmnher,

Thanks for getting back to us. Were you able to email our Review Team so that they can review the account and the form? Allow me to reach out to our Reviewer Team regarding this one. I will get back to you as soon as I have an update.

Thank you for your patience and understanding.

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Yes, it was sent as you requested
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Hi Jizpmnher,

Thanks for getting back to us. Please wait for the reply of the review team, since you have already sent an email.

Thank you for your patience and understanding.

Hello, there has not yet been a response from the review team to solve my problem. I hope you will interact to solve it as soon as possible. I am thankful and appreciate your understanding.

 Hi Jizpmnher,

I'll get in touch with the Review Team again. Given that you have already sent an email, kindly wait for the

Review Team's response.

We really appreciate your patience and understanding while we’re looking into this.

There is no response to my request yet. We hope you will check the request
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Hi ZADALRAGWAH,

Thanks for getting back to us. I'm sorry that this happening.  I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience and understanding. 

Thank you for your interest, but I need an urgent solution because I have been exposed to problems with our customers and financial losses during the past 24 hours due to this problem, and there is a slowdown in your support service.
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Hi ZADALRAGWAH,

My colleague has reach out to Review team for updates regarding your concern. Once updates are available, we will let you know via this thread.

Let us know if there’s anything else we can help you with.

Hi ZADALRAGWAH,

Thanks for patiently waiting. I received an update from our Review team that your account has been reactivated.

Let us know if you need any more help.

Thank you, yes, the account has been reactivated
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