تم تعديل كلمة المرور

  • jizpmnher
    تم السؤال بتاريخ ١١ نوفمبر ٢٠٢٣ في ٨:٤٨ ص

    السلام عليكم

    تغيير كلمة المرور ولم يفتح الحساب

    ارجو حل المشكله في اسرع وقت

    فشل تسجيل الدخول


  • Kyle Jotform Support
    تم الرد بتاريخ ١١ نوفمبر ٢٠٢٣ في ١٠:٥٦ ص

    Hi Jizpmnher,


    Thanks for reaching out to Jotform Support. Our Arabic Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate, and you can reply in whichever language you feel comfortable using. If you'd rather have support in German, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Are you referring to the account username jizpmnher? If not, please share with username of the account, so we could check the status of the account.

    Once we hear back from you, we'll be able to help you with this

  • jizpmnher
    تم الرد بتاريخ ١١ نوفمبر ٢٠٢٣ في ١١:٥٠ ص

    giz.pmnh.fa@gmail.com هذا الحساب لم يفتح معي و قد تم تغيير كلمة المرور اكثر من مره

  • Kyle Jotform Support
    تم الرد بتاريخ ١١ نوفمبر ٢٠٢٣ في ١١:٥٦ ص

    Hi Jizpmnher,

    Thanks for reaching out to Jotform Support. Your account was suspended because your forms were suspected to be offering a fake service. If your company is a legit institution, can you provide us with the following information:

    • The URL where the form is used.
    • Provide any documentation that will support your claims.
    • Your website or proof of affiliation to a legitimate institution.

    Keep us updated and let us know if you need any more help.

  • jizpmnher
    تم الرد بتاريخ ١١ نوفمبر ٢٠٢٣ في ١٢:٠٤ م

    الاميل الشخصي ملكي ويجود 3 فورم جت خاصه ولم يفتح معي الحساب مع العلم تغيير كلمة المرور

    وتاتي رساله حاول في وقت اخر

    ارجو معرفة السبب


  • Kyle Jotform Support
    تم الرد بتاريخ ١١ نوفمبر ٢٠٢٣ في ١٢:١٠ م

    Hi Jizpmnher,

    Thank you for reaching out to Jotform Support. We apologize for the inconvenience this suspension has caused you. Upon checking on your account, multiple forms were found on your account and flagged as a fake service offer.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    Kindly provide us with the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #9044721 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Let us know if there's anything we can further help you with.