Facebook Pixel not connecting.

Estoy intentando conectar el pixel de meta, he visto el vídeo de como se hace, pero no se conecta. Necesito ayuda porvafor

Hi Paul,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Are you referring to Facebook Pixel? If so, can you tell me if there's an error you encountered? If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here. In the meantime, can you try removing the widget, clear your form caches, and add the widget again to see if the issue persists? Here's how: 

• On your My Forms page, hover your mouse on your Profile Avatar icon.
• In the window that opens, click on Settings.

• In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.

You can also check this guide for more information about clearing caches.

You might also want to check this guide How to Track Form Submissions With Facebook Pixel for more information.

Keep us updated and let us know if you need any more help.