Evaluación de Satisfacción del Cliente: Implementación de CSAT para 50 clientes

Buenas tardes estimados,

Reciban un cordial saludo de parte de Air Sea Land Logistics.

Nos encontramos interesados en conocer los planes y soluciones que ofrecen para la evaluación y medición de la satisfacción del cliente, con el objetivo de fortalecer nuestros procesos y conocer la percepción de nuestros clientes sobre el servicio que brindamos.

Deseamos implementar  CSAT cortos para al redor de 50 clientes.

Agradeceríamos nos puedan compartir información sobre sus servicios, metodología, herramientas disponibles y planes comerciales de ser programada en una reunión serpia mucho mejor para nosotros.

Quedamos atentos a su información.

Saludos cordiales,

Atentamente, 

Recursos Humanos

Hi Gabriela,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are currently busy helping other Jotform users. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, remember that you'd have to wait until they're available again.

Now to assist you about about creating survey. Here’s a concise overview tailored to your use case:

1. Services & methodology for customer satisfaction (CSAT). You can create short customer satisfaction surveys (CSAT) using Jotform’s survey tools, with common elements like Star Rating and Scale Rating (Likert) to quickly measure satisfaction after an interaction or service. We recommend using very short forms (e.g., 1–3 questions) focused on: overall satisfaction, satisfaction with key aspects of the service, and one open text field for suggestions, so you strengthen processes based on both quantitative scores and qualitative feedback.

2. Available tools for your CSAT project (50 clients). You can either use one of our ready-made survey templates (e.g., event satisfaction, patient satisfaction, restaurant evaluation, etc.) and adapt it to CSAT. or build your own survey from scratch and customize branding, questions, and layout:

3. Scheduling a meeting / demo. One-on-one demos and scheduled calls are available through Jotform Enterprise, which offers a more personalized experience and dedicated support, including demo and Zoom calls; you can request this here.

If you prefer to self-learn about features and survey best practices, you can also explore Jotform Academy for product learning and tutorials.

Let us know if you have any other questions.