How to Add and Set up the Scale Rating Element on Your Form

With Jotform, you can easily add a Scale Rating element to your form to collect structured feedback using a defined rating range. The Scale Rating element lets respondents evaluate experiences, products, or services using consistent values, making it easier for you to compare responses and analyze results in a more standardized way. It’s a simple way to turn opinions into measurable data without requiring long written answers, helping keep forms clear, organized, and easy to complete.

Here are a few ways to use it:

• Measure customer satisfaction levels using consistent rating ranges across multiple touchpoints.
• Evaluate product features or service quality with more structured and comparable responses.
• Use it in research surveys where precise scoring is needed instead of general feedback.
• Assess training, course, or event effectiveness with standardized rating criteria.
• Support internal reviews or evaluations where uniform scoring is important.
• Compare responses across different groups or time periods using the same rating scale.

Adding the Scale Rating Element

Whether you’re creating a new form or updating an existing one, you can add the Scale Rating element to your form in a few easy steps. Here’s how to do it:

1. In Form Builder, click on Add Element on the left side of the page.

2. Then, in the Form Elements menu, under the Basic tab, scroll down and then click on Scale Rating. Or, just drag and then drop it to where you want it to be on your form.

Once you’ve added the Scale Rating element to your form, you can adjust how it appears and works through the following tabs:

• General
• Options
• Advanced

Configuring General Tab Properties

After adding the Scale Rating element, you can configure its basic properties to control how it looks and behaves on your form. Follow these quick steps to get started:

1. In Form Builder, while your Scale Rating element is selected on your form, click on the Gear icon on the right side of it.
2. Then, in the Scale Rating Properties menu that opens on the right side of the page, under the General tab, you’ll see a list of properties you can configure:
   • Field Label — Delete the default text and enter a label in the input box if you want to customize your field’s question.
   • Label Alignment — Keep this set to Center to position the field label in the middle of the field’s width, or select Left or Right to position it on either side.
     • Set as Form Default — Keep the check in the box next to this option or remove it if you want other form fields to keep their current label alignment when changing this field’s label alignment.
   • Required — Toggle this on if you want to make your field required.

That’s it. You’ve configured the Scale Rating element’s General tab properties. If you want to create a copy of it with the same setup, you can click on the Duplicate button at the bottom of the tab.

Setting Up Options Tab Properties

After adding the Scale Rating element to your form, you can tweak its properties to set how the rating scale displays and functions for respondents. Here’s how to set it up:

1. In Form Builder, while your Scale Rating element is selected on your form, click on the Gear icon on the right side of it.
2. Then, in the Scale Rating Properties menu that opens on the right side of the page, under the Options tab, you’ll see this list of properties you can set up:
   • Lowest Rating Text — Keep this set to its default value or enter a new label you want to use for the lowest rating.
   • Highest Rating Text — Keep this set to its default value or enter a new label you want to use for the highest rating.
   • Lowest Rating Value — Keep this set to 1 or enter the lowest value you want your users to select for the rating.
   • Highest Rating Value — Keep this set to 5 or enter the highest value you want your users to select for the rating.

That’s it. You’ve set up the Scale Rating element’s Options tab properties.

Customizing Advanced Tab Properties

Once you’ve added the Scale Rating element to your form, you can customize its additional properties to manage how it works with different form features. Here’s what to do next:

1. In Form Builder, while your Scale Rating element is selected on your form, click on the Gear icon on the right side of it.
2. Then, in the Scale Rating Properties menu that opens on the right side of the page, under the Advanced tab, you’ll see this list of properties you can customize:
   • Hover Text — Enter the text you want to show as a short description when users hover their mouse over your Scale Rating field. You’ll only find this property in Classic Forms.
   • Shrink — Toggle this on if you want the Scale Rating field to fit within the width of your form’s column. You can check out our guide on Setting Up Form Columns to learn more. You’ll only find this property in Classic Forms.
   • Move to a New Line — This appears when Shrink is enabled. Toggle this on if you want to move your Scale Rating field to a new line instead of placing it next to another shrunk field.
   • Hide Field — Toggle this on if you want to hide the Scale Rating field from your form. Take a look at our guide on How to Hide Form Elements for more details.
   • Field Details — Click on this section to expand it and view, copy, or update your Scale Rating field’s Unique Name, which is used to reference the field in integrations, calculations, and other advanced form features. Check out our guide on How to Find Field IDs and Unique Names to learn more.

That’s it. You’ve customized the Scale Rating element’s Advanced tab properties.