Errore server durante il caricamento di immagini JPG nell'app

Generato dall'Assistente IA

Nota: il titolo del ticket e la descrizione del problema sono stati generati dall'Assistente IA e potrebbero essere incompleti o imprecisi.

Descrizione del problema

Hi Mary,

Thanks for reaching out to us for help. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I understand that you are having difficulties to upload image to your app. Can you share an error code or response you are getting in the process? Can you share a screenshot/screencast so that we can have a better understanding on the issue?

A screenshot or recording of what’s happening would help us figure this out. You can use Loom or upload to Google Drive or Dropbox, then send us the link. We’ve also got a guide explaining how to send us a screenshot.

In the meantime, can you check if the file that you are trying to upload has special characters in the name? Sometimes those characters makes the system to fail to reach and read the file.

Give it a try and let us know if you have any other questions.