Configurazione Email: Differenze tra impostazione e visualizzazione e mancata ricezione email di prova

Puoi dirmi perché come sono impostate le email e come vengono visualizzate é diverso?

Hi Alessandro,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, the Email Content layout of the Autoresponder Emails in the Form Builder and the actual email you receive are different. Are you referring to the spacing? I can see that there are multiple Autoresponder Emails, but they are all disabled now. Is this happening with all of them, or just a specific one? We'll clone the form and enable the Autoresponder Email to try replicating the issue on our end.

Once we hear back from you, we can help you sort this out.

non ho provato con le altre perché "test email" non funziona

Hi Alessandro,

I cloned your form and created a new Autoresponder Email. Then, I copied the Email Content of the other Autoresponder Emails to the new one before making a test submission. Below is a screenshot of the Autoresponder Email that I received:

Can you confirm if the issue with the spacing between paragraphs is what you're referring to?

Once we hear back from you, we can help you sort this out.

The spacing now works,

Hi Alessandro,

We're glad to know the spacing for each paragraph in the Email Content is now showing as expected. To keep the conversation organized, I moved your other question about the box surrounding your name to its thread, and someone from our Support Team will help you with it here.

Reach out to us if you need any more help.