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Email Notifications: Border Appearing Around Name in Emails

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    Alessandro_Galli
    Domanda del 2 settembre 2026 alle ore 06:14

    but one question. why I have the border around my name? it happens to 3 emails

    Mancata ricezione delle email di prova Image 1 Screenshot 30 Screenshot 10 Mancata ricezione delle email di prova Image 2 Screenshot 41 Screenshot 21 t

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    Joeni Jotform Support
    Risposta del 2 settembre 2026 alle ore 08:35

    Hi Alessandro,

    Thanks for reaching out to Jotform Support. When I checked your form’s Autoresponder Email, I noticed that a border code is applied to one of your logos. Take a look at the screenshot below:

    
Email Notifications: Border Appearing Around Name in Emails
Image-1To fix this, try removing the border code from your Autoresponder’s source code. Let me show you how:

    1. In Form Builder, click on the Settings tab in the orange navigation bar and select the Emails tab on the left side menu.
    2. Hover your mouse over to the The Business Foundation Gap Autoresponder email, click on the Pencil icon and select the Source Code icon in the Email Content toolbar.
    3. Next, locate the HTML code: outline: 1px solid black; delete it and click on the Ok button to close the Source Code window.
    4. Then, click on the Save button.

    
Email Notifications: Border Appearing Around Name in Emails
Image-2 Take a look at the screenshot of the result below:

    
Email Notifications: Border Appearing Around Name in Emails
Image-3Try that and let us know if you have any other questions.

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