Upgraded by mistake

السلام عليكم ورحمة الله وبركاته

فريق عمل gotform تحية طيبة وبعد.

أشكر لكم ابداعكم وخدماتكم المميزة

أود إخباركم أنه عن طريق الخطأ كنت أرغب بإلغاء الباقة البرونزية ولكن تم تجديد الاشتراك بشكل سنوي وتم سحب مبلغ 373.46 . دون ان تظهر لي رسالة تأكيد او تنبيه .أرجو منكم كرما إعادة المبلغ حيث أنني غير مستفيدة حاليا من الباقة

وشاكرة لكم تعاونكم

Hi azharinteduc,

Thanks for reaching out to Jotform Support. Unfortunately, our Arabic Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Arabic, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

To clarify, would you like to cancel the whole account or just cancel and refund the recent mistaken upgrade? Do you still want to keep the Bronze monthly plan?

Once we hear back from you, we'll be able to help you with this.

HI, jotform support

thanks for contacting me . Unfortunately, my english language is not very good. but I'll try to explain my essu using Google Translate

i don't want to cancel the whole account , i just want to cancel and refund the recent mistaken upgrade and go back for the free plan. because i don't need the bronze plan for now. i appreciate your cooperation

Hi azharinteduc,

Thanks for getting back to us. I have canceled your annual subscription and processed a refund. 

Let us know if there's anything else we can help you with.

Hi azharinteduc,

Also, since you used PayPal for your payment, you'll also need to cancel the subscription on your PayPal account. Here's our guide on how to cancel the plan in Paypal.

.Thank you for this wonderful work and professional service

.You are a wonderful work team. I wish you success and continuity

 I will share the details of my experience in my circle with love and honesty because you deserve .success