After canceling your subscription, your account will remain in the Bronze, Silver, or Gold plan for the period you paid for until the next billing date. Afterward, your account will automatically downgrade to the Starter (Free) plan and no longer be billed.
To cancel your subscription
- Go to Billing and select Change Plan.
- Select the Starter (Free) plan, then follow the instructions on your screen.
Send Comment:
179 Comments:
July 2, 2026
Please cancel my subscription and issue a refund. I have not used this account in over 3 years and I do not wish to pay for it and would like to be refunded for the $408 that was just charged.
Thank you.
July 1, 2026
i have no response to being able to access account data. today the yearly subscription was taken out $750AUS and have tried to cancel previously and no response and tonight the same I would like the money refunded or even a response would be good.
June 27, 2026
cannot log in to my account or access the website.
I would like to request a refund of $12 that was charged to my account associated with the email: Su***man***tal@g***l.com.
After this charge, my account was closed/suspended for one year and I can no longer access my account or the billing page.
I use my account only for legitimate purposes, and I kindly ask you to review this charge and the account closure, and to either reopen my account or at least refund the amount charged.
June 24, 2026
This app is stupid
June 21, 2026
Please cancel my subscription and issue a refund. I have not used this account in over 2 years and I do not wish to pay for it and would like to be refunded for the $408 that was just charged.
Thank you.
June 19, 2026
Our company has not used this program in over a year and we would like to cancel but the person we had on our account and login is no longer with us. We can't access this account to use it or to cancel it, so what can we do to get this cancelled?
June 10, 2026
We have recently changed over president and we decided this year we didn’t want to use job form anymore and I need to cancel our subscription to make sure we don’t get charged for it again
June 8, 2026
I would like to request a refund please
June 8, 2026
환불 요청드립니다
June 1, 2026
Please cancel my subscription i dno longer use the app
May 30, 2026
I want to cancel my subscription, the message that's comes up when trying to fill out documents, clearly sends you to a price for sales as if it's needed.
May 27, 2026
Hi, I'm on Bronze yearly, if I select Starter plan does that I will lose access to Bronze plan right after I select Starter plan?
May 23, 2026
please confirm refund ASAP thank you
May 3, 2026
cancel immediately
May 3, 2026
Please, cancel my subscription immediately. We don't use this platform, and am not interested on using it going forward. Please, confirm, I don't need any downgrade. I need a full cancellation and money refund asap.
May 3, 2026
It is complicated with cancellation. How I can get a confirmation on cancellation.
April 18, 2026
I would like to cancel my jotform subscription or downgrade to free with immediate effect. I was not able to locate a link to customer service as the email was from do not reply. I was charged £288 plus VAT yesterday for which i would like a refund.
i followed you AI instruction and downgraded my account to free but this is from 17 April 2027 whereas i want that with immediate effect. Thanks Radhika Verma
April 15, 2026
Please cancel the Jot form last payment I requested already .
April 15, 2026
I never signed up for JOTFORM. I received a charge for $319.36. My email is not recognized by your company. The date of the charge was 3/7/26. American Express ending in 44044. Please reimburse me for this charge and end this subscription immediately.
April 12, 2026
I no longer want to use JotForm. I would like to terminate my subscription
April 2, 2026
My account type is listed as free when I log in
March 31, 2026
I closed my account and now I am unable to go into my account to cancel my subscription. I need to speak with someone.
March 31, 2026
i do not have billing as an option
March 31, 2026
can you get a refund for unused months?
March 14, 2026
i want my money back this ai software is garbage.