PayPal allows you to pay your Jotform subscription automatically with their automatic payments feature. If you need to cancel your PayPal subscription to Jotform, you can do it from your PayPal account.
To manually cancel your PayPal subscription
- Log in to your PayPal account and select the gear icon in the upper-right corner.
- On the next page, go to Payments at the top, then select Manage automatic payments.
- Next, select Jotform on the left and cancel your subscription.
- In the confirmation dialog, select Cancel Automatic Payments.
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105 Comments:
I never signed up for this free or otherwise, yet I get emails from my husband without his name, just jotform. I do not understand where this is coming from.
Hi! I deleted my account, will that cancel my subscription as well? If not, would you please cancel my subscription. Thank You!
Hello,
My question regards the end of the subscription. What is the procedure to follow in case we wish to stop the subscription provided we are using other means of payment than paypal ?
Thanks very much in advance.
Need to close paypal account...Tablet does not have the same contacts your instructions have. Now what
I need to unsubscribe from PayPal. How can I do that?
Hi, dear jotform Team! Hope, your are fine. Today, I have a question to you and I hope you can answer it quickly and easily. As you can see, I am using in the bronze state a billing mode with PayPal. How I can simply change this PayPal modes to a credit card mode without losing any forms. Currently I already paid 190 USD for this year year via PayPal and I want that the next bill should be paid via my new credit card. But when I try to switch the current PayPal mode to credit card mode, I will always redirected to PayPal account. Therefore my question on how to do this. Many kinds regards from here to you. :-)
I AM 80 YEARS OLD AND NOT GOOD ON THE COMPUTER. I WANT TO CANCEL ANY SUBSCRIPTION THAT IS IN MY NAME. I HAVE NEVER REQUESTED AN ACCT AND SOMEONE TRIED TO SCAM ME YESTERDAY FOR
$8000.00 WITH THE PALPAY INFORMATION. PLEASE TAKE CARE OF THIS ASAP. THANK YOU
Hi, started a subscription with Jotform last year, but the webdesigner I hired got seriously ill and now I want to cancel the subscription. The project was never finished, we never got as far as publishing anything. I understand I can get a (partial) refund? Would be much appreciated!
How do I cancel pay pal that I didn’t make or have someone is using my name and email I don’t want to pay any money to stop this account
Add to that, PayPal will suspend your account if it's not fully verified or has inconsistent details, you or someone logged into your Paypal account from an unusual location, or there's some fraudulent activity going on in your account. Those are standard checklists they use to keep their platform safe for everyone.
However, when I tried to cancel last month I was still billed again this month.
: : : : : S I G H : : : : :
This cancellation process was very helpful and easy to follow. Thank you,
I paid in full, but decided that I do not need this service at this time. Can I get a refund?
I have cancelled my Paypal payments. Please proceed with a refund. Thank you for your assistance
Many Many Thanks - Weight Off My Mind - and mich appreciated.
I also cancelled at paypal as you suggested
Please how do I cancel card details without putting another. I really need to cancel the card.
Hi,
I would like to cancel my subscription. But I did not use PayPal, So how do I go about cancelling my service?
paypal account is now disabled
I want my subscription canceled
Muhcas gracias por sus servicios
It has been canceled on PayPal please proceed with a refund
Thank you ! This was very helpful !
I would like to cancel my subscription
Hi, I didn´t update my plan because I'm no longer using it. I only had my debit card to avoid automatic payment, but I still got charged. It won't let me cancell the suscription.
Plese help me.
Thanks!
Hi, How do I switch my payment method from PayPal to credit card?
Please advise,
Thanks!
I have cancelled through paypal and messaging you once again to cancel with immediate affect.
kind regards
Carmelo
Hello,
I did not realize that I was being automatically billed. I downgrade to free because I no longer need the service. Is there a way for me to get a prorated refund?
Ya cancele mi cuenta en pay pal, ahora quiero mi reembolso... me puedes revisar mi caso
All done. Should be good to go!
My subscription was paid in full. How can I get a refund so I can upgrade to the gold plan
I do not pay for jotform through pay pal how do I cancel?
Please cancel my subscription to PayPal. There were many vital conditions, found out later, that I want to wipe the PayPal subscription slate clean and start all over.
Thanks! Let me know when my subscription is cancelled.
hi
I cannot return to the Pay step
The payment method you entered is not supported in my country
I need to cancel PayPal
Seems to be a problem for 3 days now can't even activate my card
cancel paypal
cancel paypal please
This page is not clear enough with the steps.
Hopefully, the guide mentioned below helps those who are unable to cancel subscription.
h/how-to-cancel-subscription-on-paypal/
I tried to cancel the subscription but I couldn't find the appropriate page or link which you suggested to do so.
I found the button stating that "Delete my account".
if I delete my account, does it mean that i can terminate the contract?
Please let me know how to cancel the subscription since we follewed the instruction but we could not find the button of "downgrade".
There is a button for downgdade, it can not be clicked.
I am a 75 year old handicap woman. I am not good with computers,only simple basics with my tablet. I am writing you because PayPal will not allow me to make any purchases,I have a valid master card ,but they won’t let me use it .they told me that they think there has been fraud on my card, and want me to prove that I am me.they want me to send picture of credit card, maos recent transaction I’d. Myself ect. I don’t understand because there is no fraud on my card andI do not know how to download, and do all these other things on my tablet. I tried calling them on the phone but no help only a recording.I do not know what to do ,can you please help me. Thank you
Cancel my pay-pal subscription now
Dear,
i wanted to cancel the subscription, but i forgot to consider the time difference between us.
so i was automatically re-billed before previously cancel. sorrry. is there a way to ask for a refund? thank you for your immediate attention to this matter.
I have now cancelled that PP subscription. Can we now take the monthly payment from my personal account colin@cdross.ca please.
Please cancel my account/ Immediately.
Iwant to cancel paypal account permanently
I wish to cancel my account, i won't need to use it. Thanks.
I'm taking that you guys canceled My accounts? I received a message telling me to but then I also received an email saying that it had been canceled. Thank you for the refund. Marianne Bailey
I need to cancel it forever plz
I need to cancel my order and need to money back
I want to deactivate autorenewal payment on my pay pal account.
I have canceled my subscription so I should be expecting my money back to my paypal account?
I need to cancel, to re enter in a different account.
I am a senior I do not want to have a paypal account ever. I dont know how to cancel
I am a senior I do not want to have a paypal account ever
I was scammed
I have a subcription for 29,95€ per week I find it to much and It has to be 4,75€ every week.
I was scammed.
Can I cancel it forever?!
Thanks in Advance
Oh interesting i was wondering if i should do it from paypal or from the web page
If I cancelled my subscription, will I still be able to access the forms and all the submissions?
My subscription already automatically renewed on 29/01/2020.
I want to cancel my paypal subscription so that I can switch to a different form of payment. However I am currently on an old $45/year pricing plan. If I cancel my paypal subscription and switch to a credit card, will I have to upgrade to one of the current pricing plans?
We work seasonally and have been charged the past two months, in which we didn't use jotform at all. I'm wondering if we can receive a refund for December and January. We will be looking to resume again soon, but are not operating right now. Thank you for your help!
I need to have you reverse the PayPal charge that went through early this morning. I would like to upgrade, but use a different method of payment.
hello, I just cancelled through paypal as I was advised to do by your customer service and I signed up again using the New Years discount. When will I get my refund for the year I just paid in full at the end of November?
I have cancel my subscription paypal ID I-2H0S5C1DDH0D can you process the refund for the Bronze monthly plan?
I have downloaded my submissions and cancel the suscription on paypal ID I-FXKY73P68LUL.
Can you process the refund?
Please verify to graymadylen4@outlook.com that my subscription is confirmed cancelled. It shows in my paypal that it was I just want to be SURE!
Okay, I have canceled this subscription. Now, how do I get a refund?
I want to downgrade from silver to bronze. What happens to my data and my customer's link to my data if I close this account and open an entirely new one. I am in the midst of a big campaign and I don't need any interruptions for potential clients/ business. PLEASE ADVISE. IS THERE A PHONE SUPPORT SERVICE AVAILABLE????
Cancelamento efetuado. Favor fazer o downgrade para a conta e liberar e reembolso do pagamento feito em 10/09/2019.
Vou aguardar as atualizações para retornar ao plano Bronze.
Precisa atualizar as instruções do PayPal "Última atualização: 16 de agosto de 2016"
Done. THank you so much
Please cancel as I have been double registered.
I cancelled my bronze account and was shown that it had been cancelled yet I got debited $19.. this is outright scam
please I need a refund
I have canceled my bronze account. I was paying for silver and bronze starting in December. Please refund 5 months of the bronze monthly payment of $19.00.
TransactioniD:
Dec - I-FYP7DTAEE8J3 (refunded already)
Jan- 8PH29751367198320
Feb- 2N027861CT463042X
March- 70F99406XT928894D
April- 5YL97441JD184335A
Please refund my account
Ive been told to cancel my bronze payment account as I already have a silver account but my paypal only has the ID for the bronze and Im worried cancelling it will make me lose my forms. Please can I get some help.
Hi ,
This is Pretty from had been cancelled our previous Bronze subscription by PayPal .How could I apply the refund that is paid for Jan and Feb totally $38 。
Our PayPal account is paypal@eiecarbon.com.Could you please let you billing team to send us the refund ?
Hope to get your reply soon
Thanks
Pretty
Cancel my paypal account asap
Cancelei no site da PayPal.
Not happy same problem and not refunded
When a "paid account" is cancelled to be a temporary "free account" to fix an incorrect subscription charge, what happens with the forms? Are the forms guaranteed and saved? What if there were a large number of forms and features that were used in a gold account. Does the free account erase excess data that is beyond the free account? What is the risk of losing data? If there was a problem, do you guarantee that a tech would retrieve lost data and that this would be handled immediately?
whatever it is you just billed me 190.00 for cancel it please I don't has that kinda extra money anymore
Dear Sir/Madam
I had taken the bronze package for Jotform. I wanted to downgrade to free for the month of December and did so through Jotform and PayPal. However, I have received an email stating that I have been charged for the month of December. Please guide me on how to cancel the subscription, and give the refund for the month of December.
Best regards
Aakash
I have just again tried to cancel my Silver subscription to free. I don't know if this has been successful or not. I have no money left in the account, so if you do not stop charging me, the account will go into overdraft and I will then charge your company the legal fees required.
Hi, how can I add a new PayPal account to my subscription and remove the existing PayPal account linked? Please send me a detailed email. As the email I received before was not very informative.
Thank you,
Stephanie
CAN NOT CANCEL MY SUBSCRIPTION BY PAYPALL
I WANT TO CANCEL MY SUBSCRIPTION BY JOTFORM!
I ORDERED A LOWER PLAN (BRONZE INSTEAD OF SILVER) AND WANT TO CONTINUE USING MY FORMS!
SO CANCEL MY SILVERPLAN OR CHANGE IT INTO A BRONZEPLAN WHATEVER...
WHY IS THIS SO COMPLICATED?
there is no option on my pay pal to cancel my subscription. I upgraded my plan and now need to cancel the lower option I previous had.
S-3FK71206VJ627004V please cancel this subscription.
Dear Sir/Madam
I didn't managed to cancel my subscription on time throught Paypal and I received a notification now that next month's amount is already charged. I just cancel it and I would like to get the refund.
Best regards
Irini
Thank you - I canceled my account.
Best regards, URBANAUTS
I completed the steps. Please check it for me. I want to be sure it worked like we thought.
I have canceled the subscription. Please update my forms... Customers are waiting
I want to downgrade to a lower package NOT a free one. Cancelling my subscription for which i paid $99 this morning and signing up for a new plan means i have to pay AGAIN for the new plan. How can I avoid having to pay twice in the same period?
I want to downgrade to a lower package NOT
Kind Kevin,
thank you for your quick reply.
Can you tell me in which section can I read that I have received my sum paid with Pay Pall?
Can you confirm that my credit card payment went well and my subscription is confirmed?
I would not lose my data ...
Thanks for your reply, kind regards
Cristiana
I do not authorize any use of paypal I have tried to cancel and even thought that I deleted my account however I am getting emails stating that i am going to be charged for items that were never ordered by me.
I will cancel my subscription to PayPal if no one can give a straight answer why am I being bill monthly for $9.99 I do not have a business account. Frank Bennett
Thank you.
The latest payment was withdrawn on 3/12/17. I have cancelled my subscription for the future.
But is it possible to refund the money as I will not be using Jotform for the next year?
Thank you, Anna
How can I delete my account?
Hi I think I have confused the situation as it wasn't very clear, I have now subscribed to the $114 membership deal, I payed with the new PayPal account. But yes I still need to make sure the next payment in December n2018 comes from the new PayPal. What do I do as I have already paid?
Kiralie
It is taking off a credit card and not paypal. Robert Thomas 10/2017
I would like to cancel my subscription and it is not paid by PayPal? Please advise
i wish to cancel my subsciption i did say so at the time
I am done with the use of Paypal. I should've never had it in first place. It is unnecessary and just another greedy ex. of corporate.
Thank you.
Cash & debit payments are the only options for my husband and I.
I sporadically use my paypal account, I'm not a frequent user. I was looking at my credit card statement last night and I have $14.99 charge from Paypal Pro but I did not ever start a Pro account? I would like this charge removed and make sure my account is a regular, no fee account. Please advise, I signed into my account and could not find anything with regards to a Pro account.
It would be nice to have a link to the Knowledge Base article when we need to cancel the subscription manually. I was charged for an extra month because of the lack of info about how to cancel my PayPal recurring subscription. Not cool.
I was charged for a year on Sept. 20th for a subscription I would like to cancel. Please advise.
Hello
I would like to cancel my subscription to JOTFORM.
Our company is migrating from Adobe FORMSCENTRAL and we tried and tried to use JOTFORM to customize our forms but unfortunately we are on the eve of the deadline and I cannot get the forms the way we want it to be. Simple things like making changes to font, I've 2-3 emails and none of the solutions work. It may have something to do with the fact we imported the forms from FORMSCENTRAL, I don't know and obviously your tech support team doesn't know either. They are sending out instructions but I wonder if they really read the question in the first place.
Anyways, JOTFORM is not a bad tool but simply is too frustrating to use. Your forms "designer" is another frustrating and time consuming tool that still hasn't allowed me to change fonts.
Please let me know whether you are able to refund my subscription which is paid up for one year. I don't mind paying for this month but beyond that I would like a refund please.