If the billing page tells you to contact JotForm Support when canceling your subscription paid through PayPal or if it tells you that it will be canceled manually, we recommend double-checking your PayPal email if it’s canceled or not. Otherwise, we recommend doing the cancellation manually. Here are the steps:
1. Log in to your PayPal account.
2. Click Profile (the gear icon) on the top right corner of the page.
3. Go to the Payments tab then click Manage automatic payments
4. Select JotForm merchant and click the Cancel button.
5. Then follow the instructions on how to proceed with the cancellation.