If the Billing page tells you to contact Jotform Support when canceling your subscription paid through PayPal or if it tells you that it will be canceled manually, we recommend double-checking your PayPal email if it’s canceled or not. Otherwise, we recommend doing the cancellation manually. Here are the steps:
- Log in to your PayPal account.
- Click the gear icon at the top right corner.
- Next, go to the Payments tab.
- Click the Manage automatic payments button.
- Select Jotform merchant.
- Click the Cancel button.
- Then follow the instructions on how to proceed with the cancellation.