How Can I Cancel My PayPal Subscription?

June 8, 2022

If the Billing page tells you to contact Jotform Support when canceling your subscription paid through PayPal or if it tells you that it will be canceled manually, we recommend double-checking your PayPal email if it’s canceled or not. Otherwise, we recommend doing the cancellation manually. Here are the steps:

  1. Log in to your PayPal account.
  2. Click the gear icon at the top right corner.
paypal-account-settings-icon-min.png
  1. Next, go to the Payments tab.
  2. Click the Manage automatic payments button.
paypal-manage-automatic-payments-min.png
  1. Select Jotform merchant.
  2. Click the Cancel button.
paypal-cancel-jotform-min.png
  1. Then follow the instructions on how to proceed with the cancellation.
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