Mon compte est suspendu

Bonjour, mon compte a été suspendu, mais je n'ai aucune information ni raison. Est-il possible de le récupérer ? J'en ai vraiment besoin.

Hi Patruno,

Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team about this. We’ll get back to you as soon as we get an update from them.

Thanks for your patience and understanding, we appreciate it.

Hi Patruno,

When I checked your account, I noticed that it was auto-suspended by our system because your form titled OSM Onboarding Form ES includes fields to collect sensitive information, which violates our Terms of Use.

For us to lift the suspension, we’ll need your confirmation to remove the relevant fields from your form.

Once we hear back from you, we’ll be able to help you with this.



I agree you can delete it

Hi Patruno,

I removed the sensitive data collection field from your form and reinstated your account. You should be able to log in now. You can stop your account from being suspended again, by making sure that your future forms comply with our Terms of Use.

Reach out again if you need more help.