Unexpected error occured control_matrix" et "Form engine failed - #8jsvm42

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    Ressources_humaines_rhRessource
    Demandé le 6 novembre 2025 à 14:37

     Bonjour, Je rencontre une erreur sur mon formulaire avec le message suivant :

    • "Unexpected error occured control_matrix"
    • "Form engine failed - #8jsvm42"

    J’ai déjà vérifié la configuration du champ matrice, vidé le cache de mon navigateur, et testé le formulaire sur plusieurs navigateurs différents, mais le problème persiste. Pouvez-vous m’aider à résoudre ce problème ?

    L’ID de mon formulaire est : Clone of Formulaire d'embauche Groupe Noël - Jotform Form Builder Merci d’avance pour votre assistance. Cordialement,


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    Kris Jotform Support
    Répondu le 6 novembre 2025 à 17:06

    Hi Ressources_humaines_rhRessource,

    Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I've tested your form and also cloned it. I was able to replicate the error message when you preview the form. This has been escalated to our Developers to look at. We'll share an update as soon as we receive one.

    Thank you for your patience and understanding, we appreciate it.

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