Stuck on "Please wait" when submitting the form in the website

  • beastgalleryflorence
    Domanda del 23 aprile 2024 alle ore 11:55

    Stuck on Please wait when submitting the form in the website Image 1 Screenshot 30

    Buonasera,

    dal form caricato sul sito si compilano tutti i campi ma al momento del submit non viene inviato il form.

    Mentre dal vostro pannello funziona.

    Esplorando nel debugger di rete trovo questo messaggio:

    "FORM_VALIDATION_ERROR"

    Stuck on Please wait when submitting the form in the website Image 2 Screenshot 41


    MA non abbiamo altre informazione per capire dove sta il problema.

    Grazie


  • Joseph Christian Jotform Support
    Risposta del 23 aprile 2024 alle ore 12:20

    Hi beastgalleryflorence,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I cloned your form and embedded it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

    Stuck on Please wait when submitting the form in the website Image 1 Screenshot 30 I used the iframe embed code to test the form. Can you try to re-embed your form to your website using the iframe embed code? Let me show you how to obtain it:

    • In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
    • In the menu on the left, click on Embed.
    • Select the iframe and copy the code.

    Stuck on Please wait when submitting the form in the website Image 2 Screenshot 41 Give it a try and let us know how it goes.

 
La tua Risposta