I can't log into my account

  • M
    Mario Mauri
    Domanda del 16 settembre 2024 alle ore 10:28

    I need to access the account urgently and the system is blocked for many attempts to login in

    The password I am sure was correct but the system said was wrong and blocked the account for few hours but as I said I need data urgently

    The reset password (always worked) does not work

    Thanks for supporting me

    Mario




  • Profile Image
    Lorevie Jotform Support
    Risposta del 16 settembre 2024 alle ore 12:34

    Hi Mario,

    Thanks for reaching out to Jotform Support. After checking, it appears that you're under a Guest account. Note that guest accounts are temporary accounts with one-time login only. You can use the same email address from your Guest account to create a Starter account using this link. But if you're referring to a different account, please provide us the email address or username associated with it so we can check it.

    Let us know if you have any other questions.

  • Profile Image
    Lorevie Jotform Support
    Risposta del 16 settembre 2024 alle ore 12:55

    Hi Mario,

    The username mediaforhealth is associated with the email address ma**o.m**ri@vi**ct**.i*. Please log in on this link by entering the username mediaforhealth or the email address I've mentioned.

    Let us know if there’s anything else we can do for you