Impossibile accedere

Mobile Offline
1

Message
non riesco ad entrare

Platform
Android

Appversion
2.12.29

Deviceinfo
User Device: samsung - SM-A546B - Handset - 16

Source
Report

App
Jotform

Hi candeliacandelegourmet,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I can see that your account is in Active status. I've flused your login attempts. Can you try to access your account using a different web browser? If the issue persists, can you share a screenshot of the error message when you're trying to log in? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.