PAGINA DI BENVENUTO NON FUNZIONA

Buon pomeriggio,

Ho creato un modulo “Comunicazione visiva e strategia digitale”),

• su Android (Samsung Galaxy S25 Ultra e Redmi Note 14) la Welcome Page si apre ma il pulsante “Iniziamo” non avanza,
• da PC si deve cliccare più volte sul pulsante "Iniziamo" per procedere alla compilazione del sondaggio,
• su Iphone fatta 1 prova e nessun problema riscontrato,
• senza Welcome Page il modulo funziona.

Come posso risolvere questo problema? Il link per la compilazione del sondaggio sarà condiviso su vari social quindi è necessario funzioni e vorrei avere la pagina di benvenuto.

Rimango in attesa di un vostro riscontro entro 24h.

Dora

Hi Dora,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the issue with the Welcome Page button "Iniziamo" not advancing on Android devices (Samsung Galaxy S25 Ultra and Redmi Note 14) and requiring multiple clicks on PC, while working fine on iPhone, this can sometimes be related to how the form handles mobile responsiveness and button interactions.

Jotform forms are mobile responsive by default, but sometimes custom CSS or specific widgets can affect the behavior on certain devices. Here’s how to approach resolving this:

1. Check for any custom CSS injected in your form that might affect button behavior on mobile devices and test by temporarily removing it.
2. Use the Form Designer's preview mode to test the form on different device views to identify if the issue replicates in the preview.
3. Consider using the Mobile Responsive widget if your form uses custom styles or widgets that might interfere with responsiveness.
4. Test the form without the Welcome Page as you mentioned it works fine without it, to isolate if the Welcome Page setup is causing the issue.
5. Ensure your form and browser are updated on the devices where the issue occurs.

If the problem persists, you might want to try creating a new Welcome Page or simplifying it to see if that resolves the interaction problem.

Give it a try and let us know how it goes.

Hi Dora,

Thanks for reaching out to Jotform Support. You can try the following steps to resolve the issue:

• Clear your browser cache and reopen the form.
• Test the form in a different browser (Chrome or Firefox recommended).
• If you are using custom CSS or widgets on the Welcome Page, temporarily remove them and try again.
• Save the form in mobile-friendly mode and republish it.

If you have any questions or need further assistance, we’re always here to help.