App Condivisa MDI Microcredito: Problema di accesso con verifica email già confermata

Buongiorno,

non riusciamo ad accedere all'app condivisa di MDI microcredito di impresa, dopo il login mi apre subito una casella di verifica email, ma la email è già stata verificata.

Ho contattato direttamente MDI ma loro dicono che loro sono a posto e che si tratta di un problema vostro.

Restiamo in attesa di un vostro riscontro.

Cordiali saluti

Hi studiomola,

This is a known trending issue related to temporary server access on the us-east multi-tenant environment. Our team is aware of it and is currently investigating the issue.

At the moment, the known status is that access may be affected for some users, and the verification prompt can appear even when the email has already been verified.

Please try again later and let us know if the issue continues.

Reach out again if you need any other help.

si, il problema persiste è da settimana scorsa che non riesco ad accedere

Hi studiomola,

Questo è un problema noto relativo all’accesso temporaneo sul server multi-tenant us-east. Il team ne è già a conoscenza e sta indagando sull’issue.

Al momento, lo stato noto è che l’accesso può essere प्रभावितo per alcuni utenti e la richiesta di verifica può comparire anche quando l’email è già stata verificata.

Ti consigliamo di riprovare più tardi. Se il problema continua, faccelo sapere con un breve aggiornamento.

Reach out again if you need any other help.

ripeto e' da giorni che ho questo problema

Hi studiomola,

I don't know this information and our support team will handle your request.

Reach out again if you need any other help.

si il problema persiste, ripeto e' da giorni che ho questo problema

Hi studiomola,

One of our Support Team members will take it from here to follow up shortly.

Reach out again if you need any other help.

Hi studiomola,

Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have checked your email address in our system, and it shows as not verified. We recommend that you verify your email address in order to access the application. You can also click on the verification button that is showing up in the app; this will send you a code to verify your email.

I also tried to access the app with the link you shared, but it's no longer available, you can share a valid link, so we can also have a look on this and confirm it's working as expected.

Let us know if you need any more help.

e' proprio questo il problema m i fa verificare l'email e non funziona, clicco sul pulsante di verifica che mi arriva per email ma non succede nulla, non ricevo un codice otp.

ecco il link del microcredito MDI al quale devo fare accesso:

https://eu.jotform.com/app/242873589203363/page/1?st=RTNka2RYOWNJM1lLcTJET1hZem1xZnY5OTRucEJlUlFjMHBYKy90U1hxWlo4UlZmVFkvYUdjWC9CZUYyREVHOWNUaC85aDVaSW50d0dRV21iaDJ6OW44dlplYzlUVzd2TTIrRHFzY3dWbHNBK0JZQys4cHdxRlhpT2JqeG5xOEY%3D

Hi studiomola,

I have accessed the link you shared, and I can confirm it works. Here is a screenshot of my test:

I have sent a verification email again, and can confirm it was sent. You can check your inbox or spam folders and verify the email using the link you receive.

Give it a try and let us know how it goes.