Foto dei documenti

  • Safeheaven
    Domanda del 7 agosto 2023 alle ore 11:36

    Ciao,

    ho appena creato il mio primo modulo e facendo delle prove ho notato che sempre mancano le foto dei documenti. Mi dice “pagina non trovata”. Dove potevo sbagliare?

    Grazie.

  • Camila Jotform Support
    Risposta del 7 agosto 2023 alle ore 13:46

    Hi Kasia,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Foto dei documenti  Image 1 Screenshot 30
    Below is the screenshot of the photo I captured:

    Foto dei documenti  Image 2 Screenshot 41

    Can you try it again and see how it goes? If you run into the same issue again, let us know and we'll do some more testing to see what's going on. 

    Give it a try and let us know if you need any more help.

  • Safeheaven
    Risposta del 10 agosto 2023 alle ore 16:40
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  • Rene Jotform Support
    Risposta del 10 agosto 2023 alle ore 22:17

    Hi Kasia,

    Thanks for getting back to us. It looks like you've sent an invalid response. If you have any other questions related to the issue please let us know, we are happy to help.

    Let us know if there's anything else we can help you with.