Did not received the password reset email.

  • Giuseppe
    Domanda del 11 agosto 2023 02:53

    Buongiorno ho chiesto il reset della password 2 volte ma non ho ricevuto istruzioni, controllato anche la cartella spam

    Jotform Thread 5420243 Screenshot
  • Lorelie Jotform Support
    Risposta del 11 agosto 2023 05:20

    Hi Giuseppe,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm really sorry that this is happening. Can you please share with us the username or email address of your account, so we can check?

    Once we hear back from you, we'll be able to help you with this.