Encrypted Form not accepting password

salve,

da qualche ora l'applicazione non permette di aprire il modulo criptato anche se viene fornita la chiave di decriptazione

Hi Marco,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with encrypted form issue. Our Developer Team is aware of the problem, and they are working on it right now. We'll let you know as soon as they get it fixed.

Thanks for your patience while we're looking into this.

Hi Marco,

Thanks for patiently waiting. I just heard back from our Developer Team. They've solved the issue, so it should all be working fine now. Can you give it a try and see how it goes? 

Thanks! Now it seems ev'rything is OK.