Supprimer les soumissions

Bonjour, nous avons supprimé toutes les soumissions et vidé la corbeille, mais notre compte affiche toujours ‘Form over quota’. Pouvez-vous forcer la réinitialisation de l’espace de téléversement pour le compte EEIE . Pouvez vous me répondre sur l'adresse communication@eeie.fr

Merci d'avance

Hi Valerie,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have checked your account and can confirm that you are not over any quota or limit. Your forms can be accessed and used without any restrictions. If you continue to see the 'Form over quota' message, please try clearing your browser cache and then check again.

Give it a go and let us know if anything else comes up.