Problème de vérification d'email avec erreur 404

Mobile Offline
1

Message
bonjour je n’arrive pas a vérifier mon email en cliquant sur le lien recu , jai une erreur 404

Platform
iOS

Appversion
2.12.26

Deviceinfo
User Device: Apple - iPhone 13 - Handset - 26.0.1

Source
Report

App
Jotform

Hi ravelosodacosta,

Thanks for contacting Jotform Support. It looks like you attempted accessing the link via mobile device. Do you experience the same issue when accessing the link via web browser on a desktop version?

Once we hear back from you, we can explore next steps.

Bonjour merci de répondre . Je viens de supprimer mon compte et souhaite le réactiver. Je n’arrivais pas à valider l’adresse mail et n’accédait pas au formulaire

Hi ravelosodacosta,

Our French Support agents are busy helping other Jotform users right now, so I'll help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, the Jotform account linked to the email address you used for this support ticket is still deleted. But I've reactivated the Jotform account this time. I suggest clearing the cache and cookies of the browser you use most of the time before logging in again. 

If the previous password won't work, you can reset the password. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.