Problème d'activation du forfait bronze après paiement

Mobile Offline
1

Message
je vien de payer pour le forfait bronze, et il ne s’active pas.

Platform
iOS

Appversion
2.12.31

Deviceinfo
User Device: Apple - iPhone 14 - Handset - 26.1

Source
Report

App
Jotform

Hi liguelchq,

Thanks for reaching out to us for help. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Mon forfait bronze n’a toujours pas été activer quand que je les paye je trouve ça inadmissible je ne peux recevoir aucune inscription pour le formulaire que j’ai fais faudrais arranger ça

Hi liguelchq,

We got an update from the relevant team and confirmed you canceled the subscription on your end. Your Jotform account shows you've purchased the upgrade to an annual Bronze subscription using a credit card. The purchase was successful, and your Jotform account shows it has the Bronze pack. I suggest clearing the cache and cookies of the browser you use most of the time before checking again. 

Let us know if you have any other questions.