Pourquoi l'adresse courriel du compte Jotform apparaît-elle toujours dans l'email de réponse automatique ?

Je rencontre un problème avec les emails de réponse automatique envoyés via Jotform. Même si je n'ai configuré aucun courriel pour la réponse à un formulaire, l'adresse courriel de mon compte Jotform apparaît toujours dans l'email envoyé aux clients du formulaire. J'ai essayé de configurer un email autoresponder personnalisé, mais cela ne fonctionne pas, mon adresse de compte apparaît toujours. L'adresse utilisée dans ces emails est noreply@jotform.com. Je souhaite comprendre pourquoi mon adresse courriel apparaît toujours dans ces emails de réponse automatique.

Hi Alain_Vezina,

Thanks for reaching out to Jotform Support.

Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, here are the steps to change the sender e-mail:

Let us know if there is anything we can help with.

Hello sir.

I don't want the client who receives the confirmation email to have to reply to it. I haven't specified an email address, but when the client receives the email, they can reply to my Jotform account address. See the example.

Hi Alain,

Thanks for reaching out to Jotform Support. You mentioned that the Reply-To Email field isn’t working the way you expect, and even when you type none, your personal email still appears in the confirmation email. Let me show you what you can do to fix this.

When you leave the Reply-To Email empty or write something like none, Jotform automatically fills it with the email address on your account. To stop that from happening, you’ll want to enter a throwaway email in that field instead of leaving it blank. Here’s how to do it:

In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

Click on the Emails tab in the menu on the left side of the page.

Click on your Autoresponder Email to open the settings window.

Click on the Recipients tab at the top of the window.

In the Reply-to Email, scroll down and type a throwaway address, like fakeghk@example.com

and then click on Save.

Give it a try and let me know how it goes.

thank you