mon compte a ete suprimé par erreur

  • K
    Karl-Heintz Kessy Bien-Aime
    Demandé le 15 décembre 2025 à 14:05

    je veux qu'on reactive ma connexion. mon compte ou j'ai connecté via google ( bkarl@nylcsa.com) a été suprimé par erreur je voudrais le reactiver

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    Adrian Besilla Jotform Support
    Répondu le 15 décembre 2025 à 16:14

    Hi Karl-Heintz Kessy Bien-Aime,

    Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I checked the account linked to this email address bkarl@nylcsa.com, and reactivated it. You should be able to log in to that account. If you forgot your password, resetting your Jotform account password is easy to do. Let me walk you through it:

    1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

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    2. In the window that opens, click on Forgot Password?.

    mon compte a ete suprimé par erreur Image 2 Screenshot 71

    3. Enter your email address, and then click on Send Reset Instructions.

    mon compte a ete suprimé par erreur Image 3 Screenshot 82

    4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

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    5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

    mon compte a ete suprimé par erreur Image 5 Screenshot 104There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

    Reach out again if you need any other help.

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