J’ai été prélevé d’un abonnement annuel alors que je ne souhaite plus être abonné.

J’ai été prélevé d’un abonnement annuel alors que je ne souhaite plus être abonné. 

J’ai envoyé un mail il y a qq semaines à ce propos. 

Merci de me rappeler 

Hi Emmanuel,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, unfortunately, we don’t have phone support, but I’m right here to help, and we can sort this out together. How can I help?

Once we hear back from you, we'll be able to move forward with the solution.

Merci pour votre réponse.
J’ai été prélevé d’un abonnement annuel alors que j’avais envoyé un message pour repasser en mensuel de façon ponctuelle.
J’ai pu annuler l’abonnement en ligne par contre j’aimerais être remboursé de la différence et non pas qu’elle soit mise « en crédit » sur mon compte

bonne journée

Hi Emmanuel,

Upon checking, I found that the account associated with your email address is not connected to any active Jotform account, and the account you are using to contact us is not subscribed to any of our paid plans. Can you share your other email address that could have been used to create an account with Jotform? Or, can you send us the details below to help us locate the account where this charge was incurred:

1. The last payment amount: 
2. The last transaction date: 
3. The last four digits of your card: 
4. The expiration date of your card: 
5. The type of card (Visa, Mastercard, Amex, etc.): 

If your PayPal account is charged, can you share your PayPal email address?

Once we hear back from you, we'll be able to help you with this.