Problème d'affichage envoi lien formulaire d'enquête aux clients

Bonjour,

Plusieurs personnes à qui nous avons soumis notre formulaire d'enquête via le lien ci-dessous nous disent qu'elles arrivent soit sur un page blanche, soit sur une page où on leur demande de s'inscrire avec une adresse mail puis ils arrivent sur un page d'erreur "You don't have anything here yet".

Nous ne comprenons pas quel est le problème...

Hi,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

From what you described, it seems that when users access your survey form via the provided link, they either see a blank page or are prompted to sign up with an email, followed by an error message saying "You don't have anything here yet." This issue typically occurs if the link shared is not the direct form link or if the form is embedded or linked incorrectly.

Let me help you with that:

1. Verify the form link: Make sure you are sharing the direct URL to your published form, not a link to your account dashboard or a form preview.
2. Check form access settings: Ensure your form is set to be accessible to anyone with the link and does not require login or sign-up to view or submit.
3. Test the link: Open the form link in an incognito/private browser window or a different device to see if the form loads correctly without requiring sign-in.

If you want to redirect users after submission to another page or form, you can add a Visit URL button on the Thank You Page. Here’s how to do it:

1. In Form Builder, click on Settings in the top orange navigation bar.
2. Click on Thank You Page in the left menu.
3. Click on Action Buttons and select Visit URL.
4. Enter the URL link and title, then click Create.

Give it a try and let us know how it goes.

Merci.

Suis-je limité en nombre de contacts soumissions pour chaque formulaire que je créé et désire soumettre ?

Hi Pascal,

Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, in every type of accounts, there would be a submission limit. Yet, I would suggest you to upgrade your account to Free Plan (which is totally free and no payment is going to be wanted when you are doing this update) to increase your submission limit.