Limite atteinte

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    arecam.savate
    Asked on November 03, 2021 at 03:02 PM

    Bonsoir,

    Je viens de recevoir un e-mail indiquant que mon formulaire a été désactivé parce que la limite a été atteinte.

    Ou puis-je voir l'espace occupé par les soumissions afin de faire un tri?

    Si je libère assez d'espace, est-ce que le formulaire sera automatiquement réactivé?

    Merci,

    David.

  • Profile Image
    Laura_L
    Answered on November 03, 2021 at 09:09 PM

    Hi David,

    You can free up space in your account by deleting submissions. Once you have again space in your account, the limit will automatically disappear.

    Here is how you can delete submissions:
    How-to-delete-form-submission-data

    Let us know if you need further assistance.

    If you want to receive support in French, please let us know and we will forward your message to our French-speaking support members.

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    Mianala
    Answered on November 04, 2021 at 04:51 AM

    Bonjour David,

    Merci de nous avoir contactés.

    J'ai reactivé votre compte, vous devez télécharger et supprimer certaines soumissions dès que possible pour libérer votre espace: https://www.jotform.com/myaccount/usage


    Guide: Comment Télécharger les Soumissions de Formulaires

    Faites-nous savoir si vous avez besoin d’assistances supplémentaires.

  • Profile Image
    arecam.savate
    Answered on November 05, 2021 at 04:24 AM

    Thank you for your answers. I have freed up some space and the warning disappeared.

    Best,

    David.

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    Rosa_C
    Answered on November 05, 2021 at 04:56 AM

    Thanks for the update and glad to know that your issue is not reoccurring.

    Should you face any further issues, please let us know.