Agent IA Instagram : Ne cesse pas de répondre automatiquement malgré désactivation manuelle

jai paramétrer l’agent Instagram pour pouvoir cesser de répondre automatiquement dans une conversation dès lors que je reprends la conversation manuellement, jusqu’à ce que je puisse lui donner l’ordre de répondre avec un mot spécifique. Mais malgré tout, il continue à répondre. Ça nuit à mes conversations manuelles

Hi Arnold,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you confirm with us which of the two AI Agent on your account are integrated to your instagram account so we can further check it? Also, in order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the issue and work on a tailored solution. 

Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help.