Unable to login

Hello, 



we are currently experiencing a connection problem even though our subscription is still valid; we are no longer receiving validation codes to log in.



Can you help us find a solution?

Best regards

lucas

bonjour 

Nous rencontrons actuellement un problème de connexion alors que notre abonnement est encore valable, nous ne recevons plus de code de validation pour se logger.

Pouvez vous nous aider à trouver une solution ?

Hi Lucas,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

To help you with the issue of not receiving validation codes for login despite your subscription being valid, could you please provide the email address associated with your Jotform account?

Once I have that, I can assist you further.

reebou.webshop@outlook.com

Hi Lucas,

I’ve made a few changes to help resolve the problem. Your email address was on our bounce list due to a temporary delivery issue related to the recipient server blocking our sending IP. I have removed it from the bounce list, so you should now start receiving emails again. Meanwhile, you may want to check with your email provider to ensure they are not blocking messages from our sending servers.

Nous ne recevons toujours pas de mail pour se connecter

Hi Lucas,

I checked the email, and it's not on our bounce list, and the email was sent successfully. Can you check your Spam/Trash folder and see how it goes?

Try that and reach out again if you need more help.

Hello Kyle

The problem is between Outlook and Jotform. We can’t do anything from our side.

Outlook decided to consider your IP adress from Jotform as Spam. That’s why user with outlook mail adress won’t receive your mail anymore. :(

Jotform has to contact Microsoft and ask them to remove your IP from the blocking list.

we as user will not be listened by Microsoft. They don’t care about us and our opinion.

Best regards

Antont D.

Hi Lucas,

I tested a form with a test Outlook email and was able to receive it. So the issue does not seem to be related to any general block from Outlook. Also, when I checked your email address reebou.webshop@outlook.com I was able to see that it was added to our bounce list. For more details on why it was bounced, check the reason below:

AWS-Transient-General smtp; 550 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.1 Unable to connect to remote host>

I removed it from the bounce list, so you should now receive email notifications again. To prevent this from happening again, we recommend setting up your SMTP as your sender email. This way, notifications will be sent from your SMTP server instead of Jotform’s. Let me walk you through setting it up:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select your Email provider and click on the Continue button. I used Custom SMTP in this example.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Don’t forget to also select your email address in your email settings, whether you’re using it in Form Builder or Workflow Builder. For more information about custom SMTP, check out our guide on How to Set up SMTP for a Form. You can also Whitelist Jotform IP Addresses and Domains to prevent important emails from being marked as spam or blocked.

Give it a try and let us know if you need any help.