FORFAIT GRATUIT

Bonjour,

Je viens de supprimer toute les données de l'espace de téléversement, pour libérer de la place

cependant mon forfait reste bloqué, est-ce normal ?

Michael.

Hi Michael,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Your account is currently on the Free Plan and has reached its upload limits. This is why your plan appears blocked even after deleting files from the upload space.

Let me help you with that:

1. Delete and purge submissions with uploaded files: Simply deleting files may not immediately free up space. You need to delete submissions containing those files and then purge them from the trash to free up upload space.
2. Clear your form caches: Sometimes the system doesn't recalculate your usage right away after deletion. Clearing your form cache can help update your storage status.
3. Consider upgrading your plan: Upgrading to a paid plan increases your upload space and other limits, allowing you to receive more submissions and store more files without being blocked.

Here’s how to delete and purge submissions to free up space:

1. Open your Jotform Submission Table and select the submissions with uploaded files.
2. Click on Delete and confirm by moving them to Trash.
3. Go to the Trashed Entries via the three dots menu.
4. Select all trashed submissions and click Delete Forever to purge them.

For more details, you can visit our guide on How to Free Up Space in Your Account’s Upload Limit.

To upgrade your account and increase your upload limits, visit the Jotform Pricing Page and select a plan that fits your needs.

Give it a try and let us know how it goes.