Récupération d'espace

J'ai effectué toutes les étapes requises il y a plus de 2 semaines et j'obtiens toujours le message suivant :

________________________

Dear Amis de Trinity,

You have currently reached the limits of your account. Your forms are disabled now.

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Sylvie Gélinas

amisdetrinity@gmail.com

SAAB4BIKE

Hi Amis,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

You have reached the upload limits of your Bronze Plan account, which is why your forms are currently disabled.

Let me help you with that:

To free up space and reactivate your forms, you can:

1. Delete uploaded files attached to submissions: Open your Jotform Submission Table, click on the uploaded file, then click the Trash Can icon in the preview window and confirm deletion.
2. Delete and purge submissions with uploaded files: Select the submissions with uploaded files in your Submission Table, click Delete, then Move to Trash. Afterwards, go to the Trashed Entries tab, select the deleted submissions, and click Delete Forever to purge them permanently.
3. Clear your form caches: This helps the system recalculate your account usage after deletions.

If you want to avoid these limits, you can upgrade your account to a higher plan which offers increased upload limits and other benefits. Here's how to upgrade:

1. Go to the Jotform Pricing Page and select the plan you want.
2. Click Upgrade and choose your payment schedule and method.
3. Complete the payment process to immediately increase your limits.

Deleting and purging old submissions will free up your upload space, but upgrading is the best long-term solution if you expect more submissions with file uploads.

Give it a try and let us know how it goes.

Bonjour Sylvie,

J'ai en effet du mettre à jour manuellement l'usage de votre espace de stockage, qui est maintenant presqu'entièrement vide. Cela aurait du être fait automatiquement, au moins en quelques heures seulement.

N'hésitez donc pas à revenir vers nous ici-même si cela se reproduit.