Email Field: Valid .org Email Address Marked as Invalid

Hi,

In one of our form, there is a problem with a email field. It says that "animation@outremontenfamille.org" is not a valid email, but in fact it is. We are communicating at this adress regularly. This is a big problem, because I can't modify many entries and people completing the form can't finish it.

Is it because JOTFORM doesn't recongnise .org emails ? Or another reason. Please come back to us soon about this issu.

Hi Équipe,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

Based on the available information, there is no indication that Jotform blocks or does not recognize .org email addresses in general. The email validation on the Email field is designed to check that the address follows a standard email format (text@domain.tld). Since your address follows this pattern, the issue is likely related to how validation is behaving on that specific field or form, not to the .org domain itself.

However, the current information only covers how to add confirmation or verification to email fields and how to validate that two email entries match. It does not include any details about cases where a correctly formatted email (like your .org address) is rejected as invalid, nor any specific setting that would block .org domains.

Because of that, I don’t have enough documented details to identify the exact cause of why animation@outremontenfamille.org is being rejected on your form or to provide a precise fix from the existing information.

I don't know this information and our support team will handle your request.

Reach out again if you need any other help.

Hi credits447,

I checked your forms and was unable to locate an Email field, so I tested this on a demo form instead. I used the email address animation@outremontenfamille.org in the Email field and was able to submit the form successfully without encountering any validation or form errors. Take a look at the screenshot below to see my results:

Make sure to have the proper email format like example@example.com and check if there's an entry limit on the email field like this:

Reach out again if there’s anything else we can help you with.