good morning I wanted to take my annual pass but I made a mistake. I tried to change but it was not possible how to switch to the annual plan, without

good morning
I wanted to take my annual pass but I made a mistake. I tried to change but it was not possible how to switch to the annual plan, without going through the superior plan

Good reception

Hello laperseveranceguyane

Thanks for reaching out to Jotform Support. To switch to annual plan, please follow the steps below:

1. Hover your mouse on your profile picture.
2. Click on Settings, then click on Billing.
3. Click on Bronze, then follow the prompt to change your Billing cycle.

If you wish to take advantage of our discount pricing, we can help you cancel your current subscription, downgrade your account to Free and issue a refund. After that, you can upgrade to Bronze yearly with discount pricing.

Let us know if you have any questions.

hello

I still can't update my annual package, it's not the same price: Program:

Annually ($408/year)



it is (Billed annually $234)



I await your answer



good reception

I will cancel this account and take another account because it is not possible to take advantage of the promotion.



then I want to recover my form on the old account



good reception

Hello laperseveranceguyane

Thanks for reaching out to Jotform Support. If you wish to take advantage of the current promotion, we will need to cancel your current subscription, downgrade your account to Free and issue a refund for the latest payment made. Then, you can upgrade to our discounted price. However, please note that the discount pricing is only applicable for yearly plan.

If you wish to cancel your account only without upgrading, kindly let us know too through this ticket so we can help you processed it.

Let us know how you would like to proceed.

Hello



thank you for your answers, everything is good.



I took another account under another name



Thanks