Why I'm receiving approval e-mails?

  • rsaintcharles
    Demandé le 24 mai 2023 à 13:25


    je reçois des mails pour approuvé ou refuser des soumissions, est-ce normal ?

    Quel sont les différentes options ou paramétrages dans ce domaines ?


  • Lucas Support Team Lead
    Répondu le 24 mai 2023 à 17:37

    Hello Abdi,

    Hi rsaintcharles,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. This is related to the Jotform approval flow, I believe you create a flow by mistake on your form. This is not needed to use your forms, so you can disable it if you're not using them. To disable it, please follow this guide:

    1. On form builder, click on settings at the top of the page.
    2. Click on the approval flows on the left side of the page.
    3. Hover the mouse over the existing approval flow, click on the gear icon, and click to disable.Why Im receiving approval e mails? Image 1 Screenshot 20

    After disabling the approval flow, you should not receive any more of these e-mails.

    Reach out again if you need any other help.

  • rsaintcharles
    Répondu le 25 mai 2023 à 09:19

    Merci beaucoup, ça marche !