Incomplete Values on File Upload elements

Bonjour,

Actuellement, tous mes clients n'arrivent pas à remplir mes formulaires. Voyez-vous une raison ?

Tous les formats de fichiers sont pourtant bien programmés, les limites sont à off.

merci

Hi Inc_info989_info,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

To help you with your question, we've received similar reports recently from other customers too so we've gone ahead and reported the same to our developers. We've also recently heard back from our Developer Team that they've solved the problem, so it should all be working fine now. Can you give it a try and see how it goes? 

Let us know if there's anything else we can help you with.

Hi,

We Still have trouble with our forms. Some people are not able to add there picture and videos in the form.

Thank you for your help.

Hi Joanie, 

Thanks for getting back to us We have been notified by our Developer Team again that the issue is resolved. Can you try it again and see how it goes? If you run into the same problem again, let us know and we'll do some more testing to see what's going on. 

Let us know if there’s anything else we can help you with.