Account: Unable to login

  • Martin
    Demandé le 13 novembre 2023 à 13:10

    bonjour, n'ayant plus accès a mon mail je ne peux récupérer mon travail

  • Joshua_T Jotform Support
    Répondu le 13 novembre 2023 à 18:52

    Hi Martin,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I am sorry you are having trouble with this. When I checked the email address that you are using to contact us, It appears that it is connected to a guest account. Can you provide us with the email address of the account that you are trying to log in to?

    Once we hear back from you, we can move forward with a solution.