Thread Response: Unable to reply on thread

  • demetriorosace
    Domanda del 22 aprile 2024 alle ore 12:10
    Ad ogni vostra osservazione il modulo di risposta non funziona (provo a scrivere ma il testo si cancella da solo come se il tasto "Backspace" fosse bloccato) e non posso dare alcun feedback alle vostre risposte
  • Arghya Jotform Support
    Risposta del 22 aprile 2024 alle ore 12:13

    Hi Demetrio,

    Thanks for reaching out to Jotform Support. I have gone ahead and cleared your form cache. You can also clear your form cache easily. It is a good practice to delete the cache, so data are refreshed to avoid this type of issue in the future. Let me show you how:

    1. Hover on your Avatar.
    2. Click on Settings.

    Unique ID  Image 1 Screenshot 30 Screenshot 31 Screenshot 10 Screenshot 31 Screenshot 31 Screenshot 10

    3. Scroll down and click on Clear cache option.

    Unique ID  Image 2 Screenshot 41 Screenshot 42 Screenshot 21 Screenshot 42 Screenshot 42 Screenshot 21

    Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. Can you clear your browser cache or try another browser and try again? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

    Give it a try and let us know how it goes.

 
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