Il nome del campo è diverso da quello impostato

Nel form https://form.jotform.com/260892623821359 ho il campo di Paypal che si chiama "Ricarica Credito"

ma quando vado online il nome del campo è diverso e non trovo il modo di modificarlo

Hi gianpi701,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

From what you described and the images you shared, it seems that the PayPal payment field in your form builder is named "Ricarica Credito," but when you view the form online, the field label appears differently, such as "Payment Amount*" or another default label.

This discrepancy usually happens because the PayPal payment integration field label is controlled by the payment gateway settings or the default language settings of the payment widget, which might override the custom label you set in the form builder.

Let me help you with that:

1. Open your form in the Form Builder.
2. Select the PayPal payment field. In the field properties panel, look for the Label or Title setting and confirm it is set to "Ricarica Credito."
3. Check the payment gateway settings. Sometimes, the payment field label is set or overridden by the payment gateway integration itself. Look for any settings related to the payment field name or description within the PayPal integration configuration.
4. Review the form's language settings. If your form or payment widget is set to a different language, it might display default labels like "Payment Amount*" instead of your custom label.
5. Try clearing your browser cache or test the form in an incognito window. Sometimes cached data can cause display issues.

If after these steps the label still does not update online, it might be related to the way PayPal integration handles the display of payment fields, which can sometimes limit customization of the label shown to users.

For more detailed guidance on PayPal integration and label customization, you can check our guide on How to Integrate Your Form With PayPal.

Give it a try and let us know how it goes.

Salve Pietro,

Ho controllato il suo modulo e ho potuto notare che il titolo del suo campo del metodo di pagamento è in inglese. Dia un'occhiata allo screenshot sottostante:

Dunque, consideri cambiare il titolo di tale campo.

Restiamo a sua disposizione per ulteriori chiarimenti.