How to Integrate PayPal Business with Jotform

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Jotform’s PayPal Business integration makes it easy for you to expand your business to different parts of the world and meet the needs of 21st-century buyers who rely on digital wallets and other payment methods to make purchases. 

The integration with PayPal Commerce Platform, listed as PayPal Business in Jotform’s Form Builder, gives you control over how customers purchase your products or services. Meanwhile, Jotform’s online order forms, payment forms, and credit card forms can help you maintain a professional checkout experience.

With Jotform’s PayPal Business integration, you can:

  • Grow your business and tap into new markets
  • Let customers decide how they want to pay
  • Collect payments securely

Since PayPal can accept payments in up to 25 different currencies, Jotform’s PayPal Business integration enables you to access more than 200 markets worldwide. 

PayPal Commerce Platform also supports all credit cards and major payment methods, including PayPal and PayPal Credit. You can even use a number of money transfer apps in various countries, such as Venmo in the United States and iDEAL and Sofort in some European Union countries. 

PayPal Commerce Platform complies with PSD2 regulation requirements in EU countries by using 3D Secure 2.0 to authenticate card payments. 

You must have a PayPal business account to use the PayPal Business integration and collect money through your Jotform payment forms.

Check out our blog to learn how to set up a PayPal business account, as well as the differences between PayPal personal and business accounts.  

Adding PayPal Business in the Form

  1. In the Form Builder, click the Add Form Elements button on the right.
  2. Go to the Payments tab.
  3. Click or drag/drop PayPal Business to your form.
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Setting up PayPal Business Integration

  1. Open the PayPal Business Integration panel by clicking the Payment Settings icon.
  2. Click the Connect button to connect/authenticate your PayPal account.
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  1.  Log into your PayPal business account through the sign-in window that appears on your screen.
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  1. When asked, click Agree and Connect in the next window that appears to activate the integration.
  2. After the integration has been activated, return to your form by clicking the Go back to Jotform Inc button as shown below:
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  1. The button will now display as Connected. You can proceed to the next steps.
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Use the Currency field to specify how prices should be displayed and how payments should be processed. The available currencies that can be selected are:

  • USD – United States Dollars
  • GBP – British Pound
  • CAD – Canadian Dollar
  • AUD – Australian Dollar
  • EUR – European Union Currency
  • BRL – Brazilian Real
  • CZK – Czech Koruna
  • DKK – Danish Krone
  • HKD – Hong Kong Dollar
  • HUF – Hungarian Forint
  • ILS – Israeli New Sheqel
  • JPY – Japanese Yen
  • MYR – Malaysian Ringgit
  • MXN – Mexican Peso
  • TWD – New Taiwan Dollar
  • NZD – New Zealand Dollar
  • NOK – Norwegian Krone
  • PHP – Philippine Peso
  • PLN – Polish Złoty
  • RUB – Russian Ruble
  • SGD – Singapore Dollar
  • SEK – Swedish Krona
  • CHF – Swiss Franc
  • THB – Thai Baht
  • INR – Indian Rupee

Payment Type

In the Payment Type dropdown, select whether you’d like to Sell Products, Collect Donations, or have form respondents decide how much they want to pay using the User Defined Amount option.

Payment Method

In the Payment Method section, indicate whether form respondents can use traditional credit cards or alternative payment methods, including PayPal and PayPal Credit, during the checkout process.

When both payment methods are enabled, form users will have the option to choose which payment method they want to pay. Note that you can’t disable both.

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When you disable one payment method, it will automatically display the other. For example, Show Paypal is disabled. The Debit or Credit Card boxes are displayed.

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Or if Show Debit or Credit Card is disabled, the PayPal option is displayed.

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PayPal Business supports Alternative Payment Methods. You can see the full list on PayPal’s developer page. For example, if you or your customers visit your form from the Netherlands, PayPal buttons are displayed below:

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There may be a difference between the PayPal buttons you see in the Form Builder and what your users see on their screen. For example, if you built your form in the Netherlands, you’ll see the builder screen above, but if your form user is in Belgium, they’ll see the screen below.

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Venmo is supported by PayPal Business. Users in the United States can pay via Venmo.

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Buyer experiences for mobile and desktop web browsers are listed below:

Mobile experience:

  • Buyer taps the Venmo button and their mobile device switches to the Venmo app.
  • Buyer completes the payment review on the Venmo app.
  • Buyer is routed back to your form to complete the payment.

This is what the buyer needs to do to pay via Venmo on mobile devices: 

  • Buyer should use their mobile phone for checkout. 
  • Venmo app should be installed on the buyer’s mobile phone. 
  • The above is enough for Android users. For iPhone users, Safari should be checked from “Connected Browsers” from Venmo’s settings.
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Desktop web browsers experience: Your buyers scan a QR code using their Venmo app to authorize and complete the payment.

  • Buyer clicks the Venmo button on the desktop to generate the QR code.
  • Buyer scans the QR code from the Venmo app on a mobile device.
  • Buyer completes the payment review on the Venmo app.
  • Buyer is routed back to your form to complete the payment.

Additional Gateway Settings

If you’re selling products through your credit card form, click on the Additional Gateway Settings section of the Payment Settings menu and use the Yes/No toggle switches to indicate whether you want to:

  • Charge Customer Later
  • Specific the Billing Address
  • Enable customers to click on an image and preview it
  • Display the total price for an online order on your form
  • Allow customers to buy multiple products from your online store
  • Use decimal points for prices. If you want decimal points to be used for prices, use the Decimal Separator field to indicate whether a period or comma should be used. 
  • Customize PayPal Smart Payment Buttons style
  • Show Pay Later messaging
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Once everything is set up from the Payment Settings, click the Continue button at the bottom to add your products. If you have chosen User Defined Amount or Collect Donation options, click the Save button, and you’re done.

See also:

How is the PayPal Business integration working for you? Let us know in the comments below so we can help you iron out any wrinkles in your workflow.

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